Love at First Sight—or Your Money Back
We want every coaster, placemat, shaker, and shelf to delight you. If something does not meet your expectations, we offer a straightforward return process to make things right.
Return Conditions
- Window: You have 30 calendar days from the delivery date to initiate a return.
- Item Condition: Products must be unused, in their original packaging, and with all tags and accessories included.
- Non-Returnable Items: Custom-made or personalized shelving, food-contact items (if seals are broken), and clearance/discounted final-sale items cannot be returned.
How to Start a Return
- Log in to your account and visit our Return Center, or email our support team with your order number.
- You will receive a Return Authorization (RA) number and a prepaid shipping label (for domestic orders).
- Pack the item securely in the original box, affix the label, and drop it off at the designated carrier location.
Refund Timeline
- Refunds are processed within 5–7 business days after we receive and inspect the returned item.
- The refund will be credited to your original payment method. Please allow additional time for your bank to post the transaction.
- Original shipping charges are non-refundable unless the return is due to a defect or our error.
Damages & Defects
If your wall shelf arrives cracked or your placemats have manufacturing flaws, contact us within 7 days of delivery with clear photos. We will arrange for a replacement at no extra cost or issue a full refund.
Exchanges
If you need a different color, size, or style, we recommend placing a new order for the replacement and returning the original item for a refund—this ensures you receive the new piece faster.