At Cozedine, we want you to love your purchase. If you are not entirely satisfied, we are here to help.
1. Return Conditions
Return Window: You have 30 calendar days from the delivery date to initiate a return.
Item Condition Requirement: Products must be unused, in their original packaging, and with all original tags, parts and accessories intact. Any used, damaged, incomplete or improperly packaged items may be rejected for return or subject to partial refund deduction.
Non-Returnable Items: Custom-made or personalized shelving, food-contact items (if seals are broken), and clearance/discounted final-sale items cannot be returned or exchanged.
2. Official Return Address
Please ship all returns to:
GWENESHA LLC
4209 LAKELAND DR FLOWOOD, MS 39232
Please include your order number inside the package.
For international returns (UK, France, Australia, Germany, Canada), please contact us at Service@cozedine.com prior to shipping. We will provide you with return instructions and the most efficient return address based on your location.
4. Return Shipping Costs
- For quality issues (defective or incorrect items): we will cover the return shipping cost. Please contact us for a prepaid return label or reimbursement instructions.
- For change of mind or other non-quality reasons: the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
5. Inspection & Refund
Once we receive your return, we will inspect the item within 5–7 business days. Approved refunds will be processed to your original payment method within 10 business days of approval. You will receive a confirmation email once the refund is issued.
6. Order Cancellations
You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. Please contact us immediately at Service@cozedine.com. Once an order has been shipped, it cannot be canceled and must be processed as a return.
7. Partial Refunds
Partial refunds may be granted in the following cases:
- Items returned with signs of use, damage, or missing parts.
- Returns received after the 30-day window (store credit may be offered instead).
- Items that have been used or assembled (a restocking fee may apply at our discretion).
8. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at Service@cozedine.com with photos of the issue. We will arrange a replacement or full refund, including return shipping costs.