From Our Warehouse to Your Dining Room
1. Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Shipping Destinations
We currently ship to the following countries:
- United States (US)
- United Kingdom (UK)
- France
- Australia
- Germany
- Canada
If your country is not listed, please contact us at Service@cozedine.com to inquire about availability.
3. Shipping Methods & Delivery Times
Domestic Delivery (USA):
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
International Delivery (United Kingdom, France, Australia, Germany, Canada):
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–14 business days | Calculated at checkout |
| Expedited Shipping | 5–8 business days | Calculated at checkout |
Please note:
- Delivery times are estimates and may vary due to customs clearance, carrier delays, or weather conditions.
- International orders may be subject to customs clearance procedures, which can cause delays beyond our control.
4. Shipping Address
All orders are shipped from:
GWENESHA LLC
4209 LAKELAND DR FLOWOOD, MS 39232
5. Duties, Taxes, and Customs Fees
For international orders (UK, France, Australia, Germany, Canada), you may be subject to import duties, taxes, and customs clearance fees imposed by your country’s customs authorities. These fees are the responsibility of the customer and are not included in our shipping charges. We recommend checking with your local customs office for an estimate of these costs before placing your order.
6. Order Tracking
Once shipped, you will receive a tracking number via email. You may track your package directly through the carrier’s website. Please note that tracking updates for international shipments may take 24–48 hours to appear.
7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at Service@cozedine.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, issue a replacement or refund.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address provided by the customer, refusal to pay customs duties, or failure to pick up the package from the local post office, we will contact you to arrange reshipment. Additional shipping fees may apply.